Executive and Professional Development

  Managing Workplace Conflict (DISCONTINUED COURSE)
Negotiation, Mediation & Conflict Resolution Programs

Unresolved conflict is extremely costly for individuals, teams, departments, and for organizations as a whole. In Managing Workplace Conflict you will learn how to diagnose the root causes of conflicts and determine the correct strategy or strategies to resolve them. Group discussions, brief lectures, demonstrations, videos, role-plays, and simulations will be used to help you master this essential workplace skill set. Past participants have found that the real-life case studies contribute to making this an exceptional seminar.

Managing Workplace Conflict is an elective seminar for the Certificate in Leadership Development.

 

"Excellent role play.

Class involvement in detailed analysis of video case studies. Lots of small group

discussions and presentations.

Very comprehensive,

real-life problems;

resolutions are valuable."

Stella Freeman

Maritimes and Northeast Pipelines
PROGRAM CONTENT

Diagnosing the Source(s) of Conflict

  • Within individuals
  • Between individuals
  • Within departments or teams
  • Between departments

Conflict Resolution Strategies

  • Seven effective strategies used in resolving workplace conflicts
  • Multiple strategies and choosing the right combination of strategies

Intervention

  • How to select the right time and place to intervene

Enhancing Conflict-Resolution Skills

  • Developing listening skills and diagnostic information-seeking skills
  • Assertiveness skills
  • Creative problem-solving skills
  • How to select the best combination of skills for different workplace conflicts

Effectively Resolving Inter-Departmental Conflict

  • Identifying communication, style, and structural differences
  • Developing a shared language to discuss differences
  • Focusing on the big picture and turning differences into organizational synergy

Understanding the Role That Workplace Culture Plays in Conflict

  • Identifying differences in professional cultures that can lead to conflict
  • Identifying workplace conflicts that are a result of mergers, acquisitions, and establishing overseas operations

Getting Past NO: Negotiating Your Way from Confrontation to Cooperation

  • William Ury’s five part model for breakthrough negotiations

WHAT YOU WILL LEARN

  • Seven effective techniques to resolve workplace conflicts and when to use them

  • How to resolve inter-departmental conflicts
  • The roles of both organizational and professional cultures and how they can be used to help successfully resolve workplace conflicts
 

WHO SHOULD ATTEND?

You will benefit from this seminar if you:

 

  • work as a member of a team or as a team lead, project manager, supervisor, or manager
  • deal with conflict directly
  • advise and/or assist others in dealing with conflict effectively
  • want to transform conflicts into creative growth

Facilitator: Brad McRae

OTHER NEGOTIATION, MEDIATION & CONFLICT RESOLUTION PROGRAMS

2-DAY SEMINAR 9:00 am - 4:30 pm

2009: NOVEMBER 30-DECEMBER 1
2010: JUNE 7-8

Please Note:  This program will be not be offered after June 2010.

FEE

$735

Includes refreshment breaks, lunches, seminar material, and a certificate of completion

LOCATION

Saint Mary’s University at the World Trade Centre
(8th Floor), 1800 Argyle Street

REGISTER

REGISTER ONLINE for this seminar
FAX your Registration Form
CALL 420.5638 or 1.800.877.0874

epd@smu.ca

In-House Training and
Group Discounts Available

PARTICIPANT COMMENTS

"Very good course. Ample time to practice "theory" presented. Great instructor who is very knowledgeable in the area of conflict resolution. He uses a fine balance between professionalism and humour to keep the course interesting."

Margaret Ann Bruhier

Women's Employment Outreach

Saint Mary's University

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