In today’s workplace, effectively resolving conflict at the lowest level makes good sense from both human resource and financial perspectives. This seminar explores the principles of mediation as a dispute resolution process - a practice where a mediator brings disputing parties together and guides them to a mutually beneficial and respectful agreement. Mediation Skills demonstrates how a decision made by the disputing parties leads to fewer unresolved conflicts, better compliance, and a healthier work environment. Through mediation, costs are reduced by avoiding more adversarial processes to conflict resolution and by minimizing stress and related leave. This two-day seminar analyzes the skills and principles involved in conducting effective and ethical mediation on interpersonal, inter-organizational and intra-organizational levels.

Mediation Skills is an elective seminar for the Certificate in Resolving Conflict.

What is Mediation?

• Governing principles of mediation
• How mediation differs from other dispute resolution processes
• Different styles of mediation
• The participants and their roles

Pre-mediation:

• What is it?
• Why use it?
• How to conduct an effective pre-mediation

The Four-Stage Model Including:

• Gaining commitment
• Using an agreement to mediate
• Establishing guidelines
• Defining issues
• Managing information
• Probing needs and concerns
• Developing options
• Getting to a settlement
• Documenting the Memorandum of Understanding
• Caucus