Certificate in Negotiation, Mediation and Conflict Resolution (discontinued certificate)
Certificate and Diploma Programs
If you are a team member, supervisor or leader, do you find too much of your work time is being spent dealing with difficult people and situations? Negotiating agreements, resolving conflicts or mediating disputes are not easy situations to cope with.  If you lack confidence in your skills you may avoid them, but the issues won’t disappear.   They need to be addressed and having the knowledge and skills to act effectively will make that process easier.  In this certificate program, you will explore concepts and models that will help you understand the negotiation, mediation, and conflict resolution processes. Gain an understanding of all the options and what ones will work best in a specific situation.  Learn how to work toward the best solution using techniques you have practiced during your courses in this certificate.  You will develop your skills with others in the class whether it is observing a role play, making a recommendation for a course of action or working through a case study based on a situation similar to one you may face.  Imagine all the benefits if you could deal with conflict more effectively.  It would remove one major stressor in your day, free up time for what you should be focusing on and improve the effectiveness of your team or department.   The Certificate in Negotiation, Mediation and Conflict Resolution will teach you skills that benefit you and others, resulting in outcomes with long term benefits. CERTIFICATE REQUIREMENTS The certificate must be completed within a one-year period. Participants must complete all three required seminars. REQUIRED SEMINARS Conflict Resolution: Breaking the Impasse (2 DAYS) understand when to negotiate, mediate, and facilitate Prerequisite: Effective Negotiating and Influencing Skills or equivalent Effective Negotiating and Influencing Skills (2 DAYS) overcome your fear of confrontation Mediation Skills (2 DAYS) learn how to guide disputing parties to a mutually beneficial and respectful agreement OTHER CERTIFICATE AND DIPLOMA PROGRAMS	6-DAY CERTIFICATE PROGRAM 3 REQUIRED SEMINARS See individual seminars for dates FEE $2,865 Register for the Certificate in Negotiation, Mediation and Conflict Resolution and receive a discount of $300 off the regular price of your third seminar Includes refreshment breaks, lunches, seminar material, and a certificate of completion LOCATION Saint Mary's University at the World Trade Centre 8th Floor, 1800 Argyle Street REGISTER REGISTER ONLINE for this certificate FAX your Registration Form CALL 420.5638 or 1.800.877.0874 epd@smu.ca In-House Training and Group Discounts Available